The popularity of the Cloud results directly from bringing the best of the two worlds: the simplicity of the Cloud and the focus on the specific needs of each organisation. Paxyl has therefore put together a Cloud offer, providing all the required solutions for the management and operation of an efficient contact center.

Advanced and flexible, Paxyl’s XCloud solution allows you to improve customer experience by offering a personalized and homogeneous pathway through all mediums. Regardless of your customers’ communication preferences, the XCloud solution will know how to perfectly adapt to them. Our XCloud solution for contact centers will allow your company to achieve its objectives fast, while ensuring the complete satisfaction of your customers.

Paxyl XCloud Platform, powered by the technology of the world leader Genesys, is hosted in 4Degrees data centers (Videotron Business Solutions) on fully secured servers, dynamically provisioned by the "VCloud" solution. Paxyl's unique experience, combined with the strength of Genesys applications, provides the most advanced solution on the market and enables companies of all sizes with the ability to achieve their goals faster.

Companies that choose to migrate their contact center to the Cloud can considerably reduce the installation and operating costs. On the agility side, a Cloud model accelerates the transformation and improves customer experience - two powerful levers on the global market where the contact center serves as a fundamental differentiating factor for the enterprises, whatever their size or sector of their activity.